NUVEN Float-Align™ | Frequently Asked Questions
How does the Nu-Shift™ Dual-Height system work?
The Float-Align™ is engineered with two distinct support profiles: 7cm (Low) and 12cm (High). This allows you to calibrate your sleep based on your shoulder width and personal preference. Simply rotate the pillow 180° to toggle between the two heights for a customized fit.
Is the Float-Align™ optimized for my sleep position?
Yes. Whether you are a side, back, or stomach sleeper, our Tri-Zone Bio-Contour™ adapts instantly. The central "Cradle Zone" supports back sleepers, while the reinforced "Side-Wing" elevations provide the necessary lift for side sleepers to keep the spine neutral.
Will the NUVEN core flatten over time?
No. We utilize high-density, Shape-Retain™ Memory Foam. Unlike standard pillows that lose their loft, the NUVEN core is designed to spring back to its original anatomical shape every morning, ensuring consistent support for years.
Is it safe for sensitive skin?
Absolutely. The NUVEN outer cover is OEKO-TEX® certified, meaning it is free from harmful chemicals. Combined with our Aero-Breathable Mesh side panels (visible in the product image), the pillow maintains airflow to prevent skin irritation and overheating in Singapore’s humid climate.
Why is there a "New Material" scent when I unbox my pillow?
Because each NUVEN pillow is compressed and Sealed for Purity immediately after manufacturing, you may notice a "fresh foam" scent upon opening. This is a sign that your pillow is 100% new and has never been exposed to outside allergens.
This process (known as off-gassing) is completely normal for high-grade memory foam. The scent is non-toxic and typically dissipates within 24–48 hours as the cells breathe for the first time.
Is the scent dangerous?
Not at all. The NUVEN Float-Align™ meets rigorous safety standards for daily use. The scent is simply a byproduct of the materials being tightly sealed for shipping. It is not harmful and will not return once the pillow has reached its full expansion.
How can I refresh my NUVEN faster?
To accelerate the "Fresh-Air" process, we recommend:
- Unboxing your Float-Align™ immediately upon arrival.
- Placing it in a well-ventilated area or a room with an air purifier/fan.
- Leaving the outer cover unzipped for the first few hours to maximize airflow to the core.