Privacy policy

1. Information on the Collection of Personal Data and Contact Details

1.1
We’re glad you’re visiting our website — thank you for your interest. Below we explain how we handle your personal data.
Personal data includes all information that can be used to identify you personally.

1.2
The data controller responsible under GDPR is:
NUVEN™
Contact: support@nuvensleep.com
The controller determines how and why your personal data is processed.

1.3
For your protection, this website uses SSL or TLS encryption. You’ll know it’s active when you see “https://” and a lock icon in your browser bar.

2. Data Collection When Visiting This Website

If you browse our website without signing up or placing an order, we collect the following data automatically (server log files):

  • Visited pages
  • Date and time
  • Amount of data transferred
  • Referring source (e.g., Google)
  • Browser & OS
  • IP address (may be anonymized)

This data is processed under Art. 6(1)(f) GDPR based on our legitimate interest in maintaining site functionality. We do not use this data for profiling or selling.

3. Cookies

We use cookies to improve user experience. Cookies are small text files stored on your device.

Types used:

  • Session cookies – auto-delete after browser is closed
  • Persistent cookies – remain on your device to recognize settings

Cookies are used under:

  • Art. 6(1)(b) GDPR (contract execution)
  • Art. 6(1)(f) GDPR (user experience optimization)

Manage cookies in your browser:

  • Chrome
  • Firefox
  • Safari
  • Opera

Declining cookies may limit website functionality.

4. Contacting Us

When you contact us (via form or email), we collect the data you provide voluntarily. We use it only to respond to your inquiry under Art. 6(1)(f) or Art. 6(1)(b) GDPR.
We delete your message once it’s no longer needed — unless we’re legally required to keep it.

5. Customer Accounts & Orders

When you create an account or place an order, we collect data necessary to fulfil your purchase, under Art. 6(1)(b) GDPR.
You may request account deletion anytime by emailing: support@nuvensleep.com
We retain order records as required for tax or legal reasons.

6. Marketing Use of Data

6.1 Newsletter Subscriptions
If you opt in to our newsletter, we collect your email and confirm with double opt-in. You can unsubscribe at any time via the link in the email or by contacting support@nuvensleep.com.

6.2 Offers to Existing Customers
If you’ve made a purchase and shared your email, we may email you promotions for similar items under Art. 6(1)(f) GDPR. You can opt out anytime.

7. Sharing Data for Order Fulfilment

We only share your data when necessary to complete your order:

  • With shipping providers (e.g. USPS, DHL)
  • With payment services (e.g. PayPal, Stripe, Klarna)

Each provider is responsible for their own data handling. Please review their privacy policies for details.

8. Product Reviews

If you’ve purchased from us, we may send you a one-time review request (with your permission). You can opt out of future messages anytime at support@nuvensleep.com.

9. Social Media Integrations

We use privacy-friendly versions of social buttons (like Shariff) to avoid automatic data transmission.
Links to external social media sites are covered by their own privacy policies:

  • Facebook: facebook.com/policy.php
  • Instagram: help.instagram.com
  • Google: policies.google.com/privacy

10. Analytics & Online Marketing Tools

We use these tools to understand and improve performance:

  • Google Ads Conversion Tracking
  • Google Analytics (anonymized IP)
  • Facebook Pixel
  • DoubleClick by Google

Used under Art. 6(1)(f) GDPR (legitimate interest in improving services).

You can opt out via:

  • Google Ads Settings
  • Google Analytics Opt-Out
  • Facebook Ad Preferences

11. Retargeting & Remarketing

With your consent under Art. 6(1)(a) GDPR, we may use:

  • Facebook Pixel
  • Google Remarketing

You can withdraw consent anytime via browser settings or by emailing support@nuvensleep.com.

12. Your GDPR Rights

As a user, you have the right to:

  • Access your data
  • Correct or delete it
  • Restrict or object to processing
  • Request a portable copy
  • Withdraw consent
  • Lodge a complaint with a data protection authority

To request any of the above, email: support@nuvensleep.com

13. How Long We Keep Data

We only store personal data for as long as necessary to fulfil its purpose or as legally required. Once expired, we securely delete it unless you have given further consent.

📩 Contact

For questions about this Privacy Policy or your data:
Email: support@nuvensleep.com